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Nuance Communications

A leader in speech recognition and natural language processing (NLP), Nuance's Dragon platform is the technology behind Apple's Siri voice assistant, BMW's iDrive interface, and the Emmy award-winning Dragon TV. In addition to providing Dragon Naturally Speaking solutions to consumers, law enforcement, and legal professionals, Nuance also serves the healthcare industry -- it's largest source of revenue. Powered by artificial intelligence and machine learning, their clinical solutions reduce documentation time by up to 45 percent, while improving quality by 36 percent. I worked in the clinical R&D group as a Senior Principal UX Designer, performing user research and UI design for Nuance's Clinical Documentation Enterprise (CDE) and Dragon Medical products. I also contributed visual design to the Dragon Naturally Speaking desktop application.

Nuance CDE customer journey map

A customer journey map of clinical documentation workflow for inpatient cases. On-site visits to customer hospitals and interviews with clinical documentation teams were the inputs to this diagram. Internal SME feedback was also collected.

Nuance CDE sketch

A rough sketch of the Clinical Documentation Enterprise user interface that informed early wireframe design concepts.

Nuance CDE wireframe

This low-fidelity wireframe of the Clinical Documentation Enterprise (previously Clintegrity) dashboard was used for prototype usability testing.

Nuance CDE graphical comp

This high-fidelity mockup of the CDE dashboard is an example of how a clinical documentation specialist views and manages their daily case workload. An AI-based ranking system helps users prioritize their cases, and the expandable rows show additional details and supporting evidence for those cases.

Nuance CDE design system

Sample pages of the style guide I created for Clinical Documentation Enterprise.

Nuance Dragon Medical One concept

A high-fidelity mockup of the Dragon Medical Advisor desktop application for Windows. DMA works in conjunction with a physician's electronic health record software -- for both dictation and AI-driven documentation compliance.

Nuance

A high-fidelity mockup of the Dragon Medical One desktop application for Windows. In addition to the Advisor application, DMO provided a suite of clinical coding tools that could be downloaded from a catalog of available plugins.

Nuance ED Guidance

Partnering with The Sullivan Group, Nuance added emergency guidance to Dragon Medical Advisor to help ER physicians improve patient safety, avoid diagnostic errors, and lower liability risks. This low-fidelity wireframe is part of a prototype that was usability tested with ER doctors to simulate DMA usage with an EHR, and to measure the effectiveness of Sullivan's clinical content algorithms.